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Changes to your appointment and cancellation policy

I understand that life sometimes means we are unable to commit to prior arrangements and I will always do my best to accommodate a change to your appointment. Please contact me within 48 hours’ notice to cancel or rearrange your appointment.

 

Cancellation fee

Less than 24 hours' notice will be charged at 50% of the cost of the treatment booked. 

'Not attended' appointments will be charged at 100% of the cost of the treatment booked. 

Arriving late

 

Treatment time will be shortened in the event of arriving late, this allows me to keep to my booking schedule.

 

All fees and changes to your appointment time will be at the discretion of The Body Works Massage Therapy.

Privacy Policy
 

This website is owned by The Body Works Massage Therapy (“the company”, “us”, “we” or “our”), operates the website www.bodyworksmassagetherapy.co.uk and is the data controller that resides at 185 Berry Way, Andover, Hampshire, SP10 3RY.

 

. This privacy policy sets out how any information that you give when you use this website.
Any data collected on this site is done so by The Body Works Massage Therapy. It is not distributed to anyone for any purposes. The Body Works Massage Therapy is committed to ensuring that your privacy is protected. Should you be asked to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
This policy may be changed from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24/04/2021. If you access or use any part of this website you agree to these conditions. If you do not want to agree to these conditions, do not access or use this website.

What data may be collected:

 

The Body Works Massage Therapy may collect the following information:

personal data that can be used to contact or identify you (“Personal data”). Personal data may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address

  • Relevant history which may suggest that a treatment should not go ahead or certain products should not be used (e.g. allergies, pregnancy, skin conditions)

  • payment and transaction information

What is done with the information collected:

  • We may use this information for better understanding and providing for your needs when it comes to them:

  • Providing internal record keeping;

  • Using the information to improve products and services;

  • Periodically sending promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided;
     

  • From time to time, using your information to contact you for market research purposes. we may contact you by email. We may use the information to customise the website according to your interests. 

  • Responding to your requests. 

  • We will also use your information to respond to your questions or comments.

  • We may contact you to inform you about changes in our services, our service offering and other important service-related notices such as changes to the privacy policy or about security or fraud notices.

Information collected automatically:

 

Like many websites, we and our service providers use cookies, web beacons and other technologies to receive and store certain types of information when you interact with us through your computer or mobile device. Using these technologies helps us recognise you, customise your experience and make relevant marketing messages.

Here are some of the types of information we collect:

·      Log and device data. When you visit our site, we may automatically record information (“log data”), including information that your browser sends whenever you visit our site. This log data may include your web address you came from or are going to, your device model, operating system, browser type, unique device identifier, IP address, mobile network carrier and time zone or location.

·      Cookie data. We may use “cookies” or similar technologies to record log data. When we use use cookies, we may use “session” cookies (that last until you close your browser) or “persistent” cookies (that last until you or your browser delete them).

What cookies are used for:

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets us know when you visit this particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Traffic log cookies are used to identify which pages are being used. This helps in the analysis of data about web page traffic and improve our website in order to tailor it to customer needs. This information is only used for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help provide you with a better website, by enabling the monitoring of which pages you find useful and which you do not. A cookie in no way gives The Body Works Massage Therapy access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Sharing and disclosure:

We do not share your personal information with others except as indicated within this policy or when we inform you and give you an opportunity to opt out of having your personal information shared.

We will share your information in the following ways:

With third party service providers, agents or contractors. We use other companies, agents or contractors (“Service Providers”) to perform services on our behalf or to assist us with providing services to you. For example, we may engage Service Providers to process credit card transactions or other payment methods. Or, we may engage Service Providers to provide services such as marketing, advertising, communications, infrastructure and IT services, to provide customer service, to collect debts, and to analyse and enhance data (including data about users’ interactions with our service). These Service Providers may have access to your personal or other information in order to provide these functions. In addition, some of the information we request may be collected by third party providers on our behalf. We do not authorise them to use or disclose your personal information except in connection with providing their services.

Analytics: 

Specifically for analytics providers, we use Google Analytics which is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

You can opt out of having made your activity on the service available on Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga,js, nalytics. Js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://www.google.com/intl/en/policies/privacy/ Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

 

Advertising: 

We may use third-party Service Providers to show advertisements, which may include targeted advertisements on a third-party site after you have visited our website.  We and the third-party service providers use cookies to inform, optimize, measure performance serve ads based on your previous visits to our site.

Please note at this time, we do not recognise automated browser signals regarding tracking mechanisms, which may include “do not track” instructions.

We work with Google AdSense & DoubleClick Cookie Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other websites on the Internet. You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page.

Payment Providers: 

We may provide paid products and/or services within the site. When we do, we use third-party services for payment processing such as Fresha (e.g. payment processors).  We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their own privacy notice. The payment processors we work with adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. 

To comply with legal process or to protect The Body Works Massage Therapy.  If we believe that disclosure is reasonably necessary to comply with a law, regulation, legal or governmental request; to enforce applicable terms of use, including investigation of potential violations thereof; to protect the safety, rights, or property of the public, any person, or Your company name as required by law; or to detect, prevent, or otherwise address, security or technical issues or illegal or suspected illegal activities (including fraud).

Links to other websites:

This website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that The Body Works Massage Therapy does not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Retention: 

 

The Body Works Massage Therapy will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Notice. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Body Works Massage Therapy will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Choices and Individual Rights: We aim to take reasonable steps so you can correct, amend, delete or limit the use of your Personal Data.

You have the following choices:

E-mail. As described above, if you do not wish to receive promotional e-mails from us, you may opt out at any time.

Your browser’s help function should contain instructions on how to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time.

Your rights under certain circumstances: To access and receive a copy of the Personal Data we hold about you. To rectify any Personal Data held about you that is inaccurate. To request the deletion of Personal Data held about you. You have the right to data portability for the information you have provided to us. You can request to obtain a copy of this information in a commonly used electronic format so that you can manage and move it.  We will need to verify your identity before being able to respond to such requests.  

Security:

The Body Works Massage Therapy is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, in place there are suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Unfortunately, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your information.

Contacting Us:

If you have any questions or comments about this policy, please contact us at

info@bodyworksmassagetherapy.co.uk

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